Recommendations for Internet Users
Barclays give prominence to issues related to internet. For this purpose, we have modern technology and appropriate controls at various levels: use of safe communications regular intrusion tests/monitoring analysis are some of the control mechanisms used by the bank to ensure safety of BarclaysNet customers.
However, because of the improved sophistication and recurrence of fraud cases in internet, it is important to put our customers aware of some rules that need to be followed to ensure correct and safe operations.
Read the following safety recommendations carefully and take them into consideration when using internet, especially BarclaysNet:
Protect your Computer…
- Install an updated antivirus application and keep it permanently updated. Most of these applications have free updates through internet so as to ensure permanent protection against new viruses that may appear.
Install a Firewall in your computer. This is the only way you can filter and control incoming and outgoing items in your computer while connected to internet.
The Windows XP - SP2 version (service pack 2) – has an improved FireWall compared to the previous version and a set of improvements at the level of safety of the computer when connected to internet. This update can be downloaded free at Microsoft site for those who have a Windows XP license.
The download of this update can be done freely through microsoft for those who already have a licence on windws XP
Always use duly licensed software and update the operating system regularly as well as the browser you use
Install the latest updates of the main manufacturers from the links below, according to the software you use:
Protect your Security Codes…
BarclaysNet has means to control the set up of your security codes and demand regular change of your password. However, we should warn you to the following principles that you have always to take into consideration:
- Never insert your security codes at a place different from Barclays site , certified by the Verisign seal. Do not disclose of write them where they can be accessed by third parties: e.g. in e-mails.
- Always keep your security codes undisclosed. Never disclose them even if it is so requested on behalf of Barclays. Barclays will never request customers’ security codes outside the site.
- Should you be requested information about your security code, via e-mail or any other channel, do not respond and inform the bank immediately (in case of a request via e-mail, forward it to the Bank and delete from your computer immediately).
- Do not choose security codes that are easy to discover.Although BarclaysNet already provide some combinations such as sequencing, repetition of figures or combinations of the user code, you should avoid codes such as: football teams, nouns and others that can be easily discovered.
- If your browser (Internet Explorer, Netscape or other) has the option to save “passwords”, ensure that it is not active. If needed contact Barclays assistant to help you deactivate this option.
When using BarclaysNet …
- Never access BarclaysNet using email links or links from other sites. Always use only the links made available at Barclays site (address http://www.barclays.co.mz).
- Always use a computer with access/applications you trust. . Otherwise, you may be subject to sabotage from third parties who may expose your security codes or the information you access via BarclaysNet.
- Always read your Welcome Message , at BarclaysNet and pay attention to date/time of the last access registered with your user. If you find out any wrong procedure contact the Bank immediately.
- Never leave your computer unattended while connected to a BarclaysNet session. Always remember to deactivate the safe session using the option “Exit” before you leave.
Protect yourself in Internet…
- Avoid accessing seemingly attractive options, e.g.: services, programmes, games or any other free offers and always deny any request for permission to install any kind of application, plug-in, etc.
- Be careful and don’t open unreliable/unknown e-mails.. Do not open or execute any attachment to the message and, above all, never disclose any kind of personal information requested by a seemingly legitimate source.
- Neither execute nor download programmes, games, etc you are not sure about their content and origin.